I am a Head of Human Factors at RSSB with Chartered Occupational Psychologist status at RSSB. For 17 years I have been applying my Human Factors expertise across a range of safety critical industries, including rail, nuclear, oil and gas, energy, utilities, defence, emergency services and healthcare. I lead a team of 12 Human Factors professionals in the areas of fatigue, station operations, non-technical skills, competence management, commercial training, selection and assessment, safety culture and front line leadership.

Applying human and organisational factors to better manage change

The presentation will cover two pieces of work completed by the RSSB human factors team. The first is the creation of a people change management checklist which was applied to benchmark an industry change. The second project is the creation of aide memoir and training to help leaders create psychological safety in their workforce.  

The Rail Safety and Standards Board is the independent safety, standards and research body for Great Britain’s rail network. We work across Britain’s evolving railway to improve safety, efficiency, customer satisfaction and sustainability. We focus on reducing industry cost and supporting the freight growth challenge.