It must be acknowledged the human behaviour plays a central role in the safe and efficient operation of the railway. Where that behaviour is considered to have contributed to an accident or incident, it may be that organisational factors, such as workload or job design, had an influence on that behaviour, and thus led to a lesser performance and aggravation of the consequences of that accident or incident. Therefore, it is essential that the railway undertakings and infrastructure managers take a systematic approach to supporting human performance and managing human and organisational factors within the safety management system.
Therefore, it can be expected from the railway companies, that, as part of their risk assessment, they identify and analyse all risks pertaining to their activities. Such risks should include those arising from human interventions and organisational factors such as workload, job design, fatigue or suitability of procedures, and the activities of other interested parties.